Privacy Policy
Last updated: August 12, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email, phone number, payment details, listing information, and identity verification documents. We also collect usage data, device information, and cookies to improve our services.
2. How We Use Your Information
We use your information to operate the marketplace, process bookings and payments, verify identities, provide customer support, send service updates, and improve security. We do not sell your personal data.
3. Identity Verification
To keep the marketplace safe, SANOVY may collect and verify government-issued IDs and other documents. Verification results are shared only as necessary to confirm trust badges on listings and profiles.
4. Sharing of Information
We share limited information between hosts and travelers to facilitate bookings (for example, names and contact details). We also share data with service providers who help with payments, hosting, analytics, and security, and when required by law.
5. Cookies & Tracking
SANOVY uses cookies and similar technologies to remember preferences, understand usage, and deliver relevant features. You can manage cookie settings through your browser.
6. Data Security
We implement industry-standard safeguards to protect your data, including encryption in transit and access controls. No system is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. Contact us to exercise these rights.
8. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Children's Privacy
SANOVY is not intended for users under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes through the platform or by email.
11. Contact Us
For privacy questions or data requests, email privacy@sanovy.app.